However, if you do not want to wait any longer and you paid with your debit or credit card, I would advise that you now make a chargeback/section 75 claim using the template that I have provided below. I am sending Teletext Holidays a schedule of consumers who are waiting for refunds and asking for a date when each will receive their money. However, this, in my view, means allowing Teletext Holidays additional time in the form of ‘weeks’ to process refunds, not ‘months’. Of course, we are in unprecedented times so some forbearance is necessary. I have responded to Teletext Holidays to make this point, and to invite them to now process refunds in accordance with their obligations.
#Teletext holidays contact number full#
In accordance with The Package Travel Regulations, Teletext Holidays has an obligation to provide full refunds. Teletext Holidays is breaking the law (The Package Travel and Linked Travel Arrangements Regulations 2018), (in short referred to as ‘The Package Travel Regulations’). Therefore, whilst we continue to prioritise where we can based on date of departure, this hasn’t been possible in all cases and as a result some clients have received their refunds faster than others. The initial plan was to issue refunds on an original booking departure date order however, as we got further into the detail of claiming refunds, we have found some suppliers have refunded us faster than others.
This was to allow us time to get refunds back from suppliers. When we initially contacted customers, we outlined a two-stage refund process whereby they were given a CAA protected Refund Credit Note with a date by which they could then claim their cash refund. We continue to fight on our customers’ behalf with these airlines to get their money back as quickly as possible. We want to thank customers for their patience and to reiterate that their money is officially protected by the Refund Credit Notes issued. These significant delays mean they are forcing agents and customers to claim the refunds via the chargeback process, which is unprecedented within our industry. We paid the customers’ money to airlines in good faith, but some airlines have failed to refund us yet, and so we don’t have this money. The refund process is taking longer than expected because, as reported in the media, some low-cost airlines are refusing to refund travel companies or direct customers where they continue to operate flights against FCDO advice. We understand our legal responsibilities and will honour them, but we can only do what is possible. We have had a positive response from hoteliers and transfer providers thus far and have received 100% of the monies, which will be refunded directly to our customers. Teletext will refund all customers 100% of what is received back from suppliers. I have today received the below response from Teletext Holidays.
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